Benefits of Remote Tech Support For Small Business


COVID-19 has changed the way that companies are doing business.

According to a recent survey from Clutch, 59% of small businesses without office space do not plan to invest in any in the future. Instead, these small business owners plan to continue with a remote workforce – with the smallest businesses most likely to keep their workers remote.

As an increasing number of companies are moving towards a work from home model, the need for robust, reliable remote IT support is critical – and businesses are taking note. In fact, the managed services market is set to grow to more than $300 billion U.S. dollars by 2025, according to a Statista report.

Read on to learn about the benefits of remote IT support, as well as why SMBs are investing in it.


What Are Some Common Remote Technical Support Services?

client benefits of remote it support
Remote IT support services are multi-faceted and can be customized to the specific business needs of your SMB.

Below is a quick list of some common services that managed service providers offer remotely:

  • Cloud support: Typically, remote cloud services utilize state-of-the-art solutions to protect your business from cyber threats, along with multi-step protection. This includes threat monitoring, analysis and proactive resolution.
  • Product support: Remote IT support can often offer your SMB product support, which includes providing product information, as well as support or assistance with any product-related issues or malfunctions.
  • Installation and setup: This could include installations on printers, computers, and any other computer equipment. Installation and setup could also include installations of operating systems, server migration, server configuration, and more.
  • Incident-based support: This kind of remote support involves the dedicated remote IT support team responding to a particular incident and working on any technical issues that arise until they are resolved.
  • Managed services support: Managed IT services includes outsourcing a variety of IT services to reduce costs and enhance business operations. Remote IT support can assist with a range of services, which can include proactive monitoring and management, IT helpdesk, server deployment and support, and IT consulting.


Remote IT Support Benefits For SMBs

benefits of a remote it tech support service

Even though COVID-19 has made remote work essential for many SMBs, remote IT support comes with a list of advantages – even during regular circumstances. Check out the nine most important client benefits of remote IT support.

1. Faster Response Times

You can receive IT support from the moment an IT support technician receives your phone call or support request. Remote IT support can offer much faster response times, since you don’t need to book an appointment with an IT technician to come to your office.

When you partner with a managed IT services provider, you can easily reach out to them to quickly and efficiently resolve any technical issues that arise – from fixing network connectivity challenges, computer problems and more.

2. Reduced Costs

One of the most significant benefits of getting remote IT support is reduced costs.

Remote IT support doesn’t have the additional costs that are included with on-site visits, such as fees for travel expenses and emergency on-site booking assistance fees.

Since remote IT support is less expensive than on-site support, it is a more cost-efficient alternative and a better option for SMBs that have a minimal budget.

3. Increased Productivity

IT issues can negatively impact your team’s productivity. Remote IT support services allow you to resolve IT challenges quickly, so that your SMB’s business operations continue to run smoothly.

Additionally, remote IT support helps you fasttrack IT support solutions and troubleshooting, as well as decrease downtime. It also allows your team to fully focus on mission-critical tasks without distractions – some key benefits of getting remote IT support.

4. Business Growth

As an owner of an SMB or C level executive, your primary objective is to grow your business. As noted above, IT issues can hinder your team’s productivity – but they can also jeopardize your business’s growth. With remote IT support for your SMB, you can rest assured that any IT challenge will be quickly detected and resolved.

5. Increased Knowledge Sharing

When an IT technician works on repairing IT systems on-site, they will usually do so solo.

However, with remote technical support, users in your company can be guided through each step of a repair or maintenance.

So, how would this be a benefit of remote IT tech support service? By being involved in the problem solving process, your staff will be more likely to acquire an important skill and will have the ability to fix some issues themselves moving forward.

6. Greater Access to IT Expertise

Rather than hiring an expensive, in-house IT team or a person with limited IT expertise, leveraging remote IT support for your SMB ensures that you have wider access to staff with diverse IT knowledge, skills, training and expertise.

In the event that your initial IT support technician is not well-suited to handle an issue, they can transfer you to a colleague with specific skills and training that can.

Plus, when you outsource remote IT support you gain access to remote IT support technicians whenever you need them – one of the critical client benefits of remote IT support.

7. Access to Advanced Technology

Technology is ever-evolving and your remote IT support provider will keep you up-to-date on all of the latest tech advancements and measures – allowing your business to benefit from cutting-edge technology, new products, software updates, and apps that can enhance your entire business operations.

8. 24/7 IT Support

If your business’s computers are turned on and connected to the internet – and your managed IT service provider has been granted permission to remotely access your network or computers – then technicians can conduct procedures such as upgrades and troubleshooting, any time of day or night.

9. Ongoing System Maintenance

A managed service provider will proactively monitor your IT for problems, suspicious activity and vulnerabilities.

Many providers offer round-the-clock system monitoring, allowing security and network issues to be resolved before they can negatively impact your business.

Moreover, your managed service provider will always check-in with you to see if it is a good time to provide system maintenance for your business’s computers, in order to enhance or upgrade your IT to the most recent software solutions.

Grow Your Business With Tenecom’s Remote Technical Support Services

benefits of getting remote it support

With 71% of employees working from home nowadays – and more companies shifting to a remote workforce than ever before – the need for trusted, remote IT support for businesses will only continue to strengthen.

The benefits of a remote IT tech support service for your company covers every aspect of your business operations – helping to decrease downtime, increase efficiency, enhance security, and ultimately, boost your ROI.

At Tenecom, we provide advanced IT solutions to businesses across Canada and the United States – and make IT security a top priority. Since 1986, our seasoned team of committed, certified and forward-thinking IT experts have protected and supported clients’ cybersecurity environments across all industries.

We develop and deploy proactive solutions to stay ahead of the cyber curve with advanced technology, while providing all aspects of cyber requirements, including:

  • Pentests
  • State-of-the-art protection against virtual and physical breaches
  • Compliance
  • Threat hunting
  • Remediation
  • Security awareness training
  • 24/7/365 monitoring and remediation for malicious cyber activity
  • And much, much more

Rest assured that Tenecom’s cyber engineers will proactively monitor your entire network 24/7 – and that our Incident Response Team responds to threats fast, typically within 15 minutes.

For over 35 years, our IT specialists have helped businesses like yours safeguard their critical data and increase productivity at every level with on-site and remote support options. Reach out to the experts at Tenecom today to find the ideal remote IT support solution for your SMB and experience the remote IT support benefits firsthand.

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