IT Help Desk Services
Our help desk is staffed by Level 2 and Level 3 engineers with an intimate knowledge of all our customer environments. We service our customers, 98% of the time on the first call within 15 minutes. Typical calls are handled remotely and through our online ticketing system.
Services Include
- Standard desktop support
- Proactive and in depth server support
- Cyber Security Escalation
- Email issues
- Network diagnostics
- Mobile device management
- Dealing with ISPs and Internet Outages
- File restores
- Consulting services
- 3rd party application support
- 24x7x365 Availability