Tenecom Solutions is proud to support the IT needs for small and medium businesses in New York, Vancouver, Toronto, Las Vegas and Montreal

Managed Detection & Response (MDR) Services

Stop breaches before they disrupt business-Tenecom delivers 24/7 managed detection & response with certified experts and proven results.

Why choose Tenecom for Managed Detection & Response (MDR) Services?

Cyber threats are constantly evolving. Tenecom’s 24/7 SOC monitors, detects, and stops attacks in real time-zero uncontrolled incidents reported.

Unexpected downtime can cripple business. MDR delivers a 99.9% uptime guarantee, ensuring operations stay resilient and productive.

Compliance is critical in regulated industries. Canadian-hosted infrastructure and layered security keep your data protected and audit-ready.

Budgeting for security shouldn’t be a gamble. With a fixed-fee MDR model, you get unlimited support and predictable costs-no surprises.

Slow response escalates risk. Tenecom’s MDR achieves a 1-hour average response time so incidents are contained before they spread.

Request a Quote for our Managed Detection & Response (MDR) Services

Our Partners

Hear What Clients Say About Tenecom MDR

Tenecom Solutions is a great company to work with. Professional, trustworthy and reasonably priced. I have worked with Tenecom now for over 20 years and I would highly recommend them for all levels of support. From small scale, to large scale projects they always find a way to meet the project deliverables on time and on budget!

Robert Zeni
Media Industry

Norman Hill Realty has been a client of Tenecom Solutions for over 20 years. The team at Tenecom work very well together and are experts in their field. I would highly recommend Tenecom Solutions for all of your IT needs.

Leanne Perkins
Real Estate Industry

It has been a pleasure dealing with Tenecom for the past 11 years. They are highly knowledgeable, quick to respond and deal with any issues. I have only positive things to say about literally every person at the company I have ever dealt with.

Avi Bessin
Retirement Residence

Their prompt response and well-rounded service put our minds at ease. We highly recommend them for MSP services.

Frank Aversa

A wonderful and pleasant company to use for all our IT solutions. Very firm on their professional opinions. Very responsive on getting back to us and our staff. Overall a pleasant work experience. Bench & Donath CPA, CA.

Phil Bench
Accounting Industry

We have known Julio for many years. Him and his team have provided us with top notch expertise over the years. We know that once we give him a project to do, it will be treated with the utmost of professionalism until completion.

Peter Luks

We’ve been with Tenecom for decades. Their service and staff are superb. We recommend them completely.

Shirley Marder
Healthcare Industry

I have been a Tenecom customer for over 10 years now and they have never let me down, great staff and fantastic service.

Umberto Sabatini
Distribution Industry

Great service. Support staff are friendly and helpful. They recommend what I need and don’t try to sell me stuff that I don’t need.

Lennard Weiss
Healthcare Industry

Amazingly courteous customer service experience. Krishna was very knowledgeable at resolving my issue very quickly. Thanks for working so hard.

Al Vachon
Retirement Residence

We are so glad to have found Tenecom. As an accounting office, we see clients struggle with their technology over and over. We typically rank IT #2 problems with business. Well … Tenecom seems to be the solution.

Scott Keeler
Distribution Industry

Devindra Thakur recently solved an I.T. issue for me and was absolutely outstanding. His response was quick, he was patient, professional, and guided me through the solution in a clear, concise manner. I highly recommend Tenecom Solutions!

Alex Bourque
Trades Industry

Tech responded rapidly and resolved issues efficiently and effectively. Ken was excellent – outstanding actually! Very highly recommended.

Randy Spiegel

Every ticket I open is responded to quickly and professionally and most often my problem is resolved within the hour.

Denise Lohnes

Always quick and courteous. Such a pleasure to deal with everyone at Tenecom. Thanks for everything. Lawrence on behalf of TBY

Lawrence Weinberg

How MDR Stopped a Ransomware Attack in Minutes

How Tenecom Delivered Steadfast IT Support for an Accounting Firm

How Tenecom Delivered Steadfast IT Support for an Accounting Firm

For an accounting office where technology ranks among the top business problems, Tenecom brought dependable long-term support.
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Norman Hill Realty Has Enjoyed 20+ Years of Reliable IT Management

Norman Hill Realty Has Enjoyed 20+ Years of Reliable IT Management

Tenecom has supported Norman Hill Realty for more than two decades with dependable IT operations, fast response times, and expert guidance. We kept their systems stable as the real estate firm expanded, and we continue to manage the technology that supports property listings, client communication, and internal workflows.
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Tenecom Strengthens Bench & Donath CPA With Reliable IT Support

Tenecom Strengthens Bench & Donath CPA With Reliable IT Support

Tenecom supports Bench & Donath CPA with responsive, professional IT services that keep the firm productive during busy seasons. The partnership delivers faster issue resolution, strong system performance, and dependable help across all daily technology needs.
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Professional IT Support Strengthens Daily Operations For a Leading Media Company

Professional IT Support Strengthens Daily Operations For a Leading Media Company

A major media company trusts Tenecom to handle everything from quick fixes to large technology rollouts while keeping costs predictable and communication clear. For more than 20 years, they’ve had reliable IT services that keep projects on schedule and daily work running smoothly.
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What's Included in Tenecom's Managed Detection & Response Services

Advanced protection strategies for today's cyber landscape

Tenecom’s 24/7 Managed SOC is staffed by Microsoft-certified security experts who monitor your systems continuously for suspicious activity. Leveraging advanced analytics and real-time alerts, the SOC team identifies, investigates, and responds to threats before they impact your business. Clients benefit from zero uncontrolled incidents and immediate escalation protocols, ensuring your environment is always protected.

Gain peace of mind knowing your digital assets are protected by multiple, integrated layers of defense-including endpoint detection, next-gen firewalls, and email filtering. Tenecom’s defense-in-depth stack blocks threats at every stage, from the perimeter to the core, reducing your attack surface and preventing unauthorized access across all devices and environments.

Canadian-hosted security infrastructure ensures your data remains within national borders, supporting strict compliance requirements for regulated industries. With all protections delivered via Canadian-owned facilities, your business avoids the risks of cross-border data transfer, making audits and regulatory reviews seamless and worry-free.

Experience a truly predictable IT budget with Tenecom’s fixed-fee MDR model. Receive unlimited support, proactive monitoring, and rapid incident response with no hidden costs. This transparent approach empowers you to plan confidently, eliminate surprise expenses, and invest more strategically in your business growth.

In the event of a security incident, Tenecom’s prebuilt response and disaster recovery plans activate instantly. These comprehensive playbooks guide rapid containment, eradication, and full recovery-minimizing downtime and ensuring your operations resume quickly. With a 100% data recovery success rate, your critical information stays safe and accessible.

Tenecom supports diverse environments, including Windows, macOS, and mobile devices. Your business benefits from both remote and onsite response options, ensuring every endpoint is protected. Custom MDR packages align with your unique requirements, so you only pay for the coverage you need while accessing enterprise-grade protection.

See the Results: Proven MDR Performance Metrics

98%

Issues resolved on the first call

95%

Client retention rate

1-hour

Average response time from alert

Managed Detection & Response (MDR) Services Proactive Threat Detection and Instant Response section image 1

Proactive Threat Detection and Instant Response

Experience true peace of mind with around-the-clock threat detection and rapid response. Tenecom’s MDR services provide continuous monitoring, leveraging advanced analytics and a certified team to instantly identify and contain threats-so you stay ahead of attackers. With every incident, get clear, actionable reporting and support designed for compliance and operational continuity.

Managed Detection & Response (MDR) Services Comprehensive Security Coverage and Compliance Assurance section image 2

Comprehensive Security Coverage and Compliance Assurance

  • Canadian-hosted SOC: Meet data residency and compliance needs with locally managed security infrastructure.
  • Zero uncontrolled incidents: Proven MDR approach ensures threats are stopped before spreading.
  • 1-hour response time: Rapid action minimizes risk and downtime.
  • Fixed-fee predictability: Unlimited support at a transparent, monthly rate.
  • Real-time reporting: Gain visibility into your security posture and incident trends.

Request Your MDR Consultation and Strengthen Security Now

Protect your business from evolving cyber threats with expert response and 24/7 vigilance.

Request More Information
Managed Detection & Response (MDR) Services Custom-Fit MDR for Diverse Environments and Recovery section image 3

Custom-Fit MDR for Diverse Environments and Recovery

Tailor your MDR solution to your business needs-support for Windows, macOS, and mobile devices ensures every endpoint is covered. Tenecom’s Microsoft-certified team integrates seamlessly with your IT environment, providing both remote and onsite remediation. Vendor coordination and detailed incident response planning help you recover faster and with less stress.

Frequently Asked Questions About MDR Services

You gain real-time protection against evolving cyber threats with MDR services. With 24/7 monitoring and a Security Operations Center staffed by certified experts, you get rapid threat detection, automated response, and incident containment-minimizing business disruption. Rely on a proven defense-in-depth approach that keeps your systems secure, compliant, and always available.

You benefit from a Canadian-hosted, fully managed SOC that offers proactive threat monitoring and rapid incident response. MDR ensures that cyber risks are identified and neutralized before they escalate, protecting your business reputation and ensuring regulatory compliance-especially in industries with strict data residency requirements.

You receive a tailored, fixed-fee MDR solution that covers threat detection, response, and ongoing system monitoring. This eliminates surprise costs and enables predictable budgeting, so you can focus on business priorities while experts handle your cybersecurity-ensuring maximum uptime and operational continuity.

You can expect a 1-hour average response time from alert to action. This rapid reaction ensures threats are contained before causing widespread damage, limiting downtime and reducing the risk of uncontrolled incidents-even during weekends or holidays, thanks to 24/7/365 coverage.

You gain peace of mind knowing that Tenecom’s MDR service has reported zero uncontrolled cyber attacks to date. With layered defenses, incident response planning, and a 99.9% uptime guarantee, your business is positioned to withstand today’s most sophisticated threats with confidence.

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