An increasing number of small to mid-sized organizations are turning to managed IT services for the long term benefits they offer, including cost savings from reduced operational costs, work from home flexibility, enhanced productivity, and improved security.
According to recent findings, the managed service provider (MSP) market size is expected to grow from USD 243.33 billion in 2021 to USD 557.10 billion by 2028, with more and more companies looking to reap the benefits of outsourced IT services.
However, your managed service experience will greatly depend on the provider you choose.
If you’re considering working with an MSP, it’s important to be aware of the potential managed services providers challenges you might face.
In this blog post, we’ll discuss some of the most common IT managed services challenges and how to overcome them. By understanding these challenges beforehand, you can set your business up for success in choosing the right MSP to meet your needs.
Understanding the Different IT Managed Services Challenges
1. Frequent Downtime and Outages
When it comes to IT services for your business, encountering frequent downtime and outages can be a major problem.
Not only does it slow the rate at which you’re able to do work, thus reducing overall productivity, but extended interruptions to service can result in a poor customer experience.
As such, it is important to vet and choose an MSP who can guarantee maximum uptime and prevent any costly disruptions that could negatively impact your business.
Doing so will ensure your business continues to run smoothly, and offer peace of mind related to your technology infrastructure and help to avoid other IT managed services provider challenges later down the line.
2. Inadequate Response Times
Poor response times and inadequate support are another common issue you may run into when navigating the IT managed services challenges that come with low-quality providers.
The time you spend waiting for an MSP to pick up the phone or even return your email can have a severe impact on the success of your organization.
A delay in solving tech issues could lead to missed opportunities, financial losses, and even frustrated customers. That is why it is so important to ensure that you find an MSP who offers timely IT support, like Tenecom.
Not only does our quick response demonstrate our professionalism and dedication to your success, but it also reduces downtime and helps your business to run smoothly.
Don’t Leave IT Issues Hanging
3. Poor Cybersecurity Measures
According to statistics, there were over 700,000 attacks against small businesses in 2020 alone, totaling $2.8 billion in damages from security issues.
Poor cybersecurity can be a serious problem, leading to data breaches and security vulnerabilities that could cost your business dearly.
It is, therefore, mission-critical to invest in an established managed service provider (MSP) who you feel truly comfortable entrusting your IT systems and managed security with.
They should have an excellent track record of delivering secure solutions, take all the necessary steps for inputting robust cybersecurity measures into their service packages, and communicate potential risks.
Check out these blogs to learn more about the importance of safeguarding your business with optimal cybersecurity service offerings from a trusted provider like Tenecom.
4. Unclear Service Level Agreements (SLAs)
Outsourcing IT services for your business can seem like a daunting and risky undertaking, and without clear service level agreements (SLAs), this risk increases tenfold.
Save yourself from experiencing this IT managed services provider challenge by watching for unclear service level agreements (SLAs).
It’s important to be aware of what each particular SLA consists of, such as availability percentages, security measures, incident response times, support guarantees, remote monitoring availability, resolution times, and cloud-based workload capacities.
Without adequately detailed SLAs, you risk finding yourself locked into a contract that is not suitable for your needs later down the line.
It’s also important to remember that the services you require now may not reflect those which you need in the future, putting extra strain on any vagueness in SLAs.
To ensure a successful outsourced IT venture, transparency is key – make sure that the SLAs are robust and explicit so both parties know exactly what commitments are expected throughout the agreement.
5. Cost Savings
When it comes to outsourcing IT services for your business, cost and budgeting can provide quite the dilemma.
While you may be looking for an MSP that offers quality services that you need, making sure those services fit into your budget is a critical aspect of the decision-making process that can help you avoid major financial managed services provider challenges in the future.
By taking the time to research multiple possible providers and challenges MSPs face, comparing their features, and really focusing on what kind of service fits both your needs and budget best, you are taking a proactive step toward finding the right MSP.
Avoid All The Managed Services Challenges By Working With Tenecom
Professional managed IT services can significantly improve the overall success of your business and help you reach your goals faster.
The key is to find an ideal managed service provider who understands your specific needs and offers the most comprehensive solution that can help you avoid common challenges.
Tenecom is a great option for those looking to avoid the trouble that comes with common managed services challenges.
Find out how we can help you eliminate the worries associated with managed services challenges by offering you a level of quality you won’t find anywhere else! Book your free consultation now.